Have you ever been told that your job role is not important? Have you ever been told that someone else’s job is more important than yours? Let me tell you something now, yes, there are job roles that do a lot more than others, so for example, a nurse at a hospital does do a lot more than someone sitting at a desk. But that does not mean that the desk job is any less important. For example, I know someone who does have a desk job, but what she does is research for illnesses to help find cures and travels the world. Now I would say that’s important, wouldn’t you?
I absolutely hate people who think they are superior to another person because of their job role. Yes, police officers and people who work in the government sector have certain authorities that a person working in a supermarket doesn’t have. But at the end of the day, when all is said and done, all job roles have one thing in common, and that is to help people, whether that be others or themselves. Name me one job role that’s main goal isn’t to help people and I will hold my hands up and say I am wrong.
Just because your job may not be physical, it does not mean that you don’t have an impact on peoples lives. For example, I used to work at a housing association where our main goal was to help people with their housing situations and enquiries. We were officially a call centre, but a lot of people thought that all I did was sit at a desk and answer calls and that it was easy. It was not, it was probably the hardest job I have ever done, and I have worked as a care/support worker, an office Administrator and a customer service assistant in a retail store. I didn’t find the carer job difficult at all, I didn’t work in a care home but I was a door to door carer, so I went to multiple houses to see to vulnerable adults who were either older or couldn’t do things on their own.
I absolutely loved it, interacting with new clients every day and just meeting amazing men and women. It was very tiring and sad at times, I looked after this lady and let me tell you, having to watch someone recede to bones and die over time is something you never really forget. I had only been in the job for a month or so before my favourite client died, I was in tears when I found out. She was the kindest woman I had ever met. I worked 12+ hours for 12 days in a row with 2 days off, back then, I was only 18 and the pay really wasn’t that good enough for the shit I did but I didn’t care because just to know I was helping people felt rewarding.
In the end, I left, because the company I worked for, the managers and coordinators were hiring people who were abusing the clients, not as in physically hitting them, but we had procedures in place for a reason. And a few people I had worked with on nights where there had to be 2 of us, the other carers were not using the correct procedures and I had argued with them because of this. I reported this but nothing got done so I left. They went bust not long after, so what does that tell you!
After this I worked in a big store, at first it was just an apprenticeship for about 9 months and I worked in the lingerie department, it was quite boring, having to stand at a desk and give customers a number for the dressing rooms and tidying up the shop floor. So, I was happy when I got transferred to the food hall, it was a lot busier and I could interact with customers and do more than just one thing. I had to stock the shelves, sort stock out, cashier, car service (where we had to store food in the cold room and then take the food out to customers who had bought their food and wanted to collect it instead). We also had bonuses and goals to reach, every night I would stay until 9/10pm to make sure the shelves, aisles and floor were all restocked and tidy. We had to have all of this done by a certain time, and when on the tills, we had to promote new products and persuade customers to buy them.
As I have mentioned, I worked as an office administrator, but I am not even going to go into detail with that, it was the worst job I have ever had, got trained for one day and then was expected to know everything immediately, because of this, I struggled, I asked questions and I was shrugged off because people were tired of me asking questions, because of this, I got really depressed feeling like I couldn’t do the best I could, my boss called me into the office and said my work load was decreasing and was bad, I had tried to tell him why but he didn’t want to hear it, he thought I was making excuses. He was nothing but a sexist pig who had no idea how to talk to or even respect women. So, let’s leave that one there, I really do hope that one day, his company goes bust, he is the most disgusting human being I have ever met. This was a few years ago now, but it was his fault why my mental health got so bad and I will never forget nor forgive him.
The job I mentioned before, the call centre, yes, my job was to take calls and help people, but it was much more than that, we took hate crime calls, we took calls from people reporting child abuse, we took calls from the police and the ambulance, I once even dealt with a terrorist over the phone, it was the scariest thing I ever dealt with I was in tears after the call, I had to step away and my manager took over the phone call. We worked closely with the police as well as we also monitored CCTV footage, we dealt with tax and repairs to properties, the list is endless. So, when I was told that what I did was not important, of course I took offense, because they had no fucking idea what I dealt with daily. I left for personal reasons, it was detrimental to my mental health but I still stand by that it was the best job I had, but the hardest also, you really had to have empathy to work there, as well as be firm and tell customers when they were in the wrong, (no, the customer isn’t always right). We received abuse daily, and we had people threatening us, it was not a straightforward job. It made me sad that I left, but I do not miss the people that worked there…an office which was 80% girls who hadn’t grown up yet…a recipe for disaster.
I would also like to discuss something that I haven’t really spoken about with anyone because it was very serious and traumatising for me. Just to prove that my desk job was not easy, I mentioned in the above paragraph about a terrorist call. I have not talked about it since it happened, but basically, I got this call from a man, had a British accent but had a twang of a foreign accent. I introduced myself on the call and asked how I could help him today, as soon as he started talking, I knew something wasn’t right, he asked to speak to the CEO of Operation Sanctuary. Now for those that don’t know what that is, it was a police operation that occurred in 2014, I will post a link so you can read it, it is shocking. Anyway, this man introduced himself as a letter and not a name, he claimed that he was involved with this and said he was told that if he cooperated, he would be given a cash reward and then he claimed he did not receive his money and that is why he was angry. I was completely speechless, as we wouldn’t usually get calls like this, people seemed to think that we dealt with everything which wasn’t true, so he either called the wrong number or was forwarded to our department by mistake. I tried to calm him down and sympathise with him, but then he said “What is stopping me from running down women and children on the pavements? What are you going to do about it?” At this point, I tried to negotiate with him and told him that he didn’t have to do that and that it was wrong, I asked him for more information so I could find the right person for him to talk to. After that, it was clear to me that he was not listening and then he told me that he was waiting outside of a school and was ready to do anything. At this point, I took my headset off and just broke down, luckily my friend at the time was listening in on the call because during the first few minutes of the call, I told her “I think I’ve got a prank call, this doesn’t feel right to me”. So she took over at that point and she went in on him like a brick, after that, our manager realised something was happening so came over and thank god, we had a police officer in our office at the time looking through CCTV footage for something unrelated, he heard me say Operation Sanctuary so came over to my desk immediately and listened in. After my manager took over, me and my friend were told to go out and get some air to calm down, she seemed a lot calmer than me, I was shaking for a long time. When we went back to the office, the police officer told us that this particular man was known for making such calls and had done this before and that they were watching him, so we needn’t worry. That didn’t help me at all, all I could keep picturing was him knocking down innocent people, it was a lot to take in, me and my friend handled it better than most people would and were praised for it. Unfortunately, when I left work that day and got on the bus, I was terrified that something was going to happen but did not make it shown as I didn’t want to panic people. Nothing happened though, thank the lord. I told my boyfriend at the time and close family, but I never let on how bad it really was and how bad it affected me. The next day, the police came to the office to take our statement, at the end, they asked me if I would be happy to stand up in court and be a witness, I agreed obviously. For weeks I was anxious and on edge as I had never taken the stand before. But a few months later, I got a call from a police officer telling me that I did not have to go to court as he was found guilty. He was sentenced to 14 months in jail. So, I’m sure he will be out now which I find very, very fucking wrong.
So, I guess the main reason for this, is that, no matter what your fucking job role is, you are helping people and you are trying your hardest, don’t ever let anyone tell you different.
Here is the link to Operation Sanctuary: https://www.chroniclelive.co.uk/news/north-east-news/operation-sanctuary-newcastle-operation-shelter-13447961